Residents of Washington state - will receive $6.00 off regular shipping charge.
Residents of Hawaii and Alaska - will have to pay 60% extra shipping charge. (To HI and AK product is shipped via 2nd day air).
Please note: we cannot ship to a P.O. Box.
Awers Inc. orders are processed within 3 business days after receipt.
Standard 3rd day delivery refers to the days after a product is shipped, not ordered. (Remember, up to 3 business days are needed for order processing.)
When you receive your order depends on processing time (up to 3 business days) + delivery time (we ship via UPS).
All orders are fulfilled in the order they are received. Once placed, your order enters our shipping queue and will be shipped on the next available shipping day.
Standard and 2nd Day delivery order are typically shipped out on Mondays and Tuesdays. Overnight orders are typically shipped out Monday through Wednesday. Because our products are perishable, we avoid shipping later in the week to ensure orders don’t sit in a warehouse over the weekend.
If you have questions about when your order will be delivered, please contact customer service at 1-888-297-9196 - we'll be happy to help!
Our regular shipping method does not require consignee signature at the time of delivery. If you are not at home at the time of delivery your package may be dropped at the porch or another location chosen by the delivery driver. If you feel that your residence is not safe to leave a package at, please contact our office to request a direct signature option. Awers is not responsible for a stolen package if UPS tracking shows that a package has been delivered. UPS cannot guarantee on-time delivery. We package our product to ensure quality and safety even with delays
Awers Inc. products can be shipped to all states, with some restrictions for Alaska. Please make certain to enter a complete street address for delivery - our satisfaction guarantee does not cover incorrectly entered addresses. Extra charges of $10.00 can be applied for incorrectly entered address.
All caviar products we ship are perishable, therefore, it is extremely important for the recipient to be at home (or at the shipping address) when the UPS driver delivers the ordered products. You are responsible to specify the correct shipping address, where you’re expected to be present when the order is delivered. You are also responsible to enter correct and regularly maintained e-mail address where we will send UPS shipment tracking number(s). Since the products are perishable, they cannot be redelivered by UPS several times. Be aware that in most cases UPS will leave the shipment at your door even if you are not present at the time of delivery. Upon delivery, we recommend that you place the products in a refrigerator as soon as possible.
If you are not satisfied with the products you purchase from Awers Inc. in any way, please contact our customer service within 3 days after receiving the product and we will correct the problem or refund you in full (less shipping charges). To receive a refund, please pack the products in the original packaging with frozen gel packs and ship it back to Awers Inc. via USPS priority mail.
